KSAs – Teaching the ‘A’

What are KSAs?  Kosher Supervision of America?  Knights Saving Armadillos? In building science terms (and others) KSA is an acronym for Knowledge, Skills, and Abilities.  There is no question about the Knowledge part.  You definitely have to know what you are doing when you are working on a house.  You have to know about the concept of the “house as a system”.   You have to know how to do basic math.  You have to know what ACH and CFM mean.  That knowledge can be presented and learned.  You can read it in a text book or hear it from a trainer.

Attic soffit stuffing

KSAs in an attic

There is also no question about Skills.  You have to have the skill to operate a blower door or a combustion analyzer.  Once you know how to do it, you can develop the skill by continuing to do it.  Some people can play their manometers like Stradivarius violins.  That’s a skill.

And there really is no question about the requirement for Ability to get the job done.  The problem is that you can’t teach ‘ability’.  Ability is either there or it’s not.  No matter how much knowledge you have or skills you have learned, if you’re not able to do the job you can’t do the job.  It might be better, however, to consider that the ‘A’ stands for attitude.  Ability and attitude go hand in hand.  When someone says, “I can’t!”, does that really mean that they lack the ability to do the job?  Or is it that they lack the right attitude?  They don’t feel like doing the job or the task or the event?  You can’t teach attitude either.  Maybe it’s in the motivation.  Maybe it’s self confidence or desire or the reward for getting it done or the punishment for failing.

Imagine you are in a hot attic sealing duct work and you are there by yourself.  It’s the end of the day and you are tired.  It’s dirty and dusty and cramped and your legs hurt and your arms hurt and your head hurts from bumping it on the underside of the roof.  There is one last joint off there in a corner.  No one will ever know if you finish the job and seal that joint . . . no one but you.  You have the knowledge.  You have the skill.  And you have the ability.  But do you have the attitude?

A quality control inspector has to have the knowledge and skill and ability to read the crew members’ attitude.


If you are planning to challenge the BPI Quality Control Inspector’s certification, you might find the Quality Control Inspector’s Residential Handbook helpful.

QCI Handbook Cover copy

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One Response to “KSAs – Teaching the ‘A’”

  1. Allison A. Bailes III, PhD Says:

    Great article, Paul! Attitude plays a huge role and often can make up for lack of ability. Some of the most successful athletes aren’t the ones gifted with lots of physical ability but the ones who dedicate themselves with hours of practice and training to do the most with what they have. Same holds true in building science.

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